The City as Best Practice for Creating Citizen-Centered Services

On the 26 of October 2018, the Municipality of Milan has organized a meeting in the City for a group of public officials in charge of the ICT department coming from several cities in South Korea. The main goal of the tour to European countries was to get general introduction about the Smart City concept and its application in real contexts. The visit has been promoted by the Korean Local Information Research & Development Institute (KLID), established for improving the quality of life of community residents, and for this reason, it provides knowledge exchanges to improve regional development, and enhance the productivity of local governing bodies.

Anna Cristina Siragusa, from the Smart City Unit of the Municipality, underlined the importance of European/ international collaboration in the field of Smart Cities to integrate the work of different sectors towards user-centered services, both thanks to SynchroniCity, and through the link to EIP-SCC (the Marketplace of the European Innovation Partnership on Smart Cities and Communities) via the Sharing Cities project.


“Through these innovative projects the Municipality of Milan is opening to communities of citizens, and to local economies, and the administration is perceived closer than before to the real needs of the city”, commented Siragusa.



The meeting has been very appreciated by the delegation from South Korea, and they have been very impressed by the potential of these projects developed in Milan, concrete symbol of the general transition of the City towards the implementation of digital social innovation initiatives.

“The administration in Milan is moving from a vertical to a horizontal approach to data and services, and SynchroniCity has been supporting this process, by pushing the different internal departments and external service providers to share data” said Chiara Bresciani, Project Manager for Milan in the project, thus reinforcing the relevance and contribution of SynchroniCity for  improving the lives of citizens and grow local economies.



About the author

Chiara Bresciani

With a background in civil engineering and urban planning – focusing on transport and logistics –, Chiara has been working as a researcher and for city administrations in the Lombardy region for many years. Chiara manages now the SynchroniCity project in the pilot city Milan. For more information please contact here at